Tropical Lab Productions LLC (“We”) operates this website.  This privacy policy sets out our polices on how information, including personal data, as defined in data protection law, will be collected, provided to us from you, used, and disclosed, through this website, applications, emails, or services (“Site”).  We encourage you to review this privacy policy in its entirety.  If you have any questions, comments, or concerns regarding this privacy policy, please write to us by submitting a message on our Contact Us page.  If you do not consent to our privacy policy, you must discontinue your use of the Site. 

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INFORMATION THAT MAY BE COLLECTED

We may collect and process the following information about you, and retain your information as long as your account is active and/or as needed with respect to legal and contractual rights and obligations:

1.   Technical and device information, including:

-   Login information, IP address, mobile device ID, device type, geographical information, language, time zone, operating system, browser type and version, Internet Service Provider, browser plug-in types and versions, and mobile network information including phone number; and

-   Clickstream and/or web analytics data regarding your visit, including pages searched for, pages and information accessed, length of visits to certain pages, page response times, and download errors.

2.   Information you provide to us, including:

​-   Contact information, such as name, email address, phone number, and street address;

-   Demographic information, such as date of birth, age, gender, and location such as zip code and country; 

-   Information related to user registration or sign up, or user account formation, on the Site;

-   Photographs and images;

-   Subscriptions or orders placed on the Site, including payment information;

-   Forms filled out on the Site;

-   Marketing and product preferences and interests, such as product wish list and order history;

-   Content of correspondence with us by online messaging, phone, e-mail or otherwise;

​-   Participation in discussion boards, comments section, or other social media functions on the Site;

-   Entering a promotion, sweepstake, survey, or competition;

-   Job application-related information, including resume/CV and work history;

-   Requesting support for the Site; and

-   Making a complaint or reporting a problem.

You understand and agree that you are solely responsible for the accuracy and content of any information you provide.

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INFORMATION THAT MAY BE COLLECTED THROUGH THIRD PARTIES

We may work with third parties, including, e.g., sub-contractors, analytics providers, advertising networks, and social networks,  and receive information about you from them.

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USE OF INFORMATION

We or third party partners may use information held about you in the following ways:

​-   To provide you with information about us, our artists, or related special offers;

-   To fulfill and confirm your order(s);

-   To provide you information requested by you regarding product, service, or other concerns;

-   To administer your account and provide services;

-   To make suggestions and recommendations to you and/or to your friends upon your request when you provide their email addresses, about goods or services that may interest you or them;

-   To provide targeted advertising via websites you visit about goods or services that you may find interesting, including other goods and services that are similar to those that you have already purchased or inquired about or that we feel may interest you;

-   To measure or understand the effectiveness of advertising we serve to you and others;

-   To administer and notify you of the results of any promotions, sweepstakes, surveys, or competitions you enter;

-   To allow you to interact with our Site and to share information and comments from our Site on third party social media platforms;

-  To manage your access to services or notify you about changes to the services;

-   To enforce our legal, regulatory, and contractual rights, as well as to comply with our legal, regulatory, and contractual obligations;

-   To conduct research and analysis regarding our Site and internal operations;

-   To help ensure effective presentation of content for you and your computer or other device;

-    To improve our marketing strategy.

-  To help us keep our Site safe and secure;

-   To verify, evaluate, and review the information submitted with your job application to us;

-   To help identify fraudulent activities and transactions;

-   To investigate potential or actual threats to or misuse of the Site;

-   To ensure compliance with this privacy policy and terms of use for the Site;

-  To protect our intellectual property, proprietary, or contractual rights; and

-   To resolve disputes.

 

INFORMATION SHARING

We may share your personal information with third parties including:

-   Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you in order to provide you with a product or service, including payment processing, fulfilling your music or merchandise order(s), providing customer service, delivering email communications;

-   Business partners, suppliers and sub-contractors to provide you with information about promotions, sweepstakes, or other offers;

-   Our artists and/or their representatives;

-   Analytics and search engine providers that assist us in the improvement and optimization of our Site;

-   Any other third parties with your consent or request; and

-   Advertisers, and/or social networks to provide relevant advertisement to you and others.

We may share your personal information in all lawful situation, including complying with a legal obligation, such as a subpoena.  We may also share your personal information in connection with a prospective corporate merger or acquisition involving us, to enforce the terms of use for the Site, or to protect the rights, property, or safety of us, our customers, or others.

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MUSIC OR MERCHANDISE PURCHASE FROM A THIRD PARTY

You may be directed to a third party site to initiate and purchase music or merchandise.  In such instance, we encourage you to refer to that third party's privacy policy in its entirety.

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SOCIAL MEDIA

You may have the opportunity to log in to our Site using Facebook Connect, Twitter, or other Open ID providers.  These services will authenticate your identity and provide you the option to share certain personal data with us.  If you chose the option to share, we may collect any information that you permit through your settings on those social media accounts. 

Services like Facebook Connect give you the option to post information about your activities on this Site to your profile page to share with others within your network.  Please note that the privacy policy of the applicable social media site will apply to any content you provide to them.

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SECURITY, DATA TRANSMISSION AND STORAGE

Our Site is operated in the United State.  By using our Site, or providing us with any information, you consent to the United States privacy laws with regard to your information, which may not be as comprehensive as the laws in your country of residence or citizenship.

If you enter sensitive billing information on the Site, the transmission of that information will be encrypted using secure socket layer technology (SSL). 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after receipt.  Unfortunately, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee absolute security.  Therefore, you understand and agree that any transmission and subsequent electronic storage is solely at your own risk.

If a third party is responsible for processing your product or service order, that third party's privacy policy and security practices will apply to your information.  We encourage you to read the applicable third party's privacy policy before providing your information.

 

CHILDREN

This Site is not directed toward, nor do we knowingly collect information from, those under the age of 13.  If you believe we have unknowingly collected information from someone under the age of 13, please contact us immediately by submitting a message on our Contact Us page, so that the information can be removed.

 

OPTING-OUT

You may choose to stop receiving newsletters or marketing emails by following the unsubscribe instructions included in these emails, modifying the email preferences in your account settings page, or if you have joined a mobile marketing list and wish to stop receiving messages on your phone, by replying to the message with "STOP."  There may be a fee associated with sending or receiving text or multimedia messages on your mobile phone, for which you are solely responsible; you should check with your wireless carrier.

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YOUR CALIFORNIA PRIVACY RIGHTS

California residents have the right to receive free of charge information identifying any third parties to whom we may have disclosed your personal information within the preceding calendar year, for such third parties' direct marketing purposes, and which categories of personal information were disclosed.  To request this information, please write to us by submitting a message on our Contact Us page.  

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LINKS TO THIRD PARTY WEBSITES

Our Site, our newsletters and other communications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

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CHANGES TO THIS PRIVACY POLICY

We may revise this privacy policy at any time; therefore, we courage you to periodically review this web page for the latest information.  Your continued use of the Site after the privacy policy on this Site has been revised will constitute your consent to the revised privacy policy.  Any material changes we may make to our privacy policy in the future will be posted on this page prior to the change becoming effective and we will notify you either through a notice posted on the Site or by email if an email address was provided. 

 

​COOKIES AND TRACKING TECHNOLOGIES

We and third party partners may use cookies and other similar technologies (as described below), including web beacons, to distinguish you and your preferences, and keep track of your visits.  This helps us to: (1) provide you with more personally-tailored and convenient experience on our Site; and (2) improve our Site and advertising.  

To learn more information about cookies, including the types of cookies (e.g., Flash cookies, and http cookies) and how to manage or delete them, visit the Network Advertising Initiative and Adobe, as well as referring to the help and support area on your Internet browser for instructions on blocking or deleting cookies.  Please note that if you delete or disable cookies, you may not be able to enjoy all the features of the Site. 

We may use cookies to: (1) collect anonymized data on user behavior on the Site; (2) capture which site a user came from and to which site the user goes; (3) collect demographic data including use location; and (4) categorize users on anonymized basis, such as demographic and/or behavioral data, to target our and third party advertising.  Please note that we have no control over any cookies, e.g., targeting or analytical cookies, used by third parties.

We may use Google AdSense to provide advertisements.  When you view or click on an advertisement a cookie will be set to help provide advertisements better-tailored to your interests on the Site and other websites.  You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html.

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WEB BEACONS

We and third party partners, may employ a software technology called web beacons (also known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1×1 gifs, or clear gifs) to help us understand what content is effective, tracking who is visiting a web page, and whether an email was read or forwarded.  Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to let us know when content is viewed.  In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded on web pages, ads, and emails.  In addition to disabling cookies and other tracking technologies as described above, you may learn more about opting-out of receiving targeted advertising by visiting Network Advertising Initiative and Digital Advertising Alliance.

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